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At Startup, we are committed to providing our customers with the best frontend services. As part of our commitment to ensuring customer satisfaction, we offer a clear and straightforward refund policy. This policy outlines the circumstances under which Startup will provide a refund, process a refund, and how you can request a refund. Please read this policy carefully.
Our primary goal is to ensure our customers are confident in their decision to use our software. Hence, we offer a free trial period allowing you to fully explore our platform before making a purchase. During this period, you can use all the features of our product and get hands-on experience. The trial period allows you to ascertain the fit of our product with your business needs, thus eliminating any need for a refund due to dissatisfaction.
We operate on a subscription basis. Subscriptions to our services are available on a monthly or annual basis. The choice of subscription period offers you flexibility in terms of commitment and investment. The subscription fees are billed at the beginning of the subscription period. Unless you notify Startup before the end of the applicable subscription period that you want to cancel, your subscription will automatically renew. You authorize us to collect the then-applicable subscription fee using any credit card or other payment mechanism we have on record for you.
At Startup, we strive to be as fair as possible, recognizing that circumstances vary. We have therefore implemented a graduated refund policy.
If you choose our monthly subscription and are unsatisfied with our services, you can cancel your subscription and request a full refund within the first 7 days of the subscription period. This provision is in place to ensure that you have sufficient time to evaluate our services and make an informed decision. After the first 7 days of the subscription period, however, we do not offer any refunds.
In the case of annual subscriptions, we offer a larger window for refunds considering the longer commitment. If you're not satisfied with our services, you may cancel your annual subscription and request a full refund within the first 30 days of the subscription period. No refunds will be issued for cancellations made after 30 days of the subscription period.
Should you be eligible and wish to request a refund, you will need to contact our customer support team. Please send us an email at [Email Address], providing your account details, the date of the subscription, and the reason for requesting a refund. Our customer support team will then process your request.
Once we receive your refund request, we will evaluate it in light of our refund policy. If your refund request falls within the parameters set out in our refund policy, we will process the refund within a reasonable period. Refunds are made to the original method of payment. Once your refund is processed, you will receive a confirmation email.
Startup reserves the right to modify this Refund Policy at any time in accordance with this provision. If we make changes to this Refund Policy, we will post the revised Refund Policy on our website and update the "Last updated" date.
If you have any questions about our Refund Policy or if you wish to make a refund request, feel free to contact us at [Email Address].